A Day in the Life of Paul Tiltman – Ecocleen Franchisee, Kent
admin on Have a read of this Day in the Life article by franchisee Paul Tiltman, to get an impression of what running a management cleaning franchise with ECOCLEEN is like.
It’s 06.30 and the kettle’s on for my first cup of tea of the day, followed by a quick run before starting my working day. It’s just a short drive to my office, listening to the news on the radio to catch up on world events.
On arrival at my office in the centre of Ashford I spend some time checking my e-mails and phone messages.
By now, it’s 09.00 and I phone my area manager, Peter, to catch up with any issues from the previous day. Peter has been with Ecocleen Kent for eight years. He is a very capable manager with great people skills.
I have an appointment at a local secondary school at 10.30 to carry out a site audit, and then call in on a local medical centre just to say hello and check they are happy with everything.
I then call head office to discuss some invoices that I need clarified and also to speak to the marketing team regarding a lead that has come in from a recent email campaign we have run. We also catch up on a campaign they are about to run for me on surgeries, I must say that I get great support from the team at HO.
The early part of the afternoon is then spent visiting existing clients and carrying out some quality checks. The one thing I have realised is that clients love the one-to-one contact though they may have already seen Peter the night before.
I also enjoy meeting them because it helps build up a personal relationship and very often they will recommend me to other contacts that they may have.
I get back to the office at about 16.00 and catch up with my virtual PA following up on any calls, letter to sign any letters etc. I also do some research on how to promote the skydive I’m planning for later in the year… watch this space.
At about 17.30 I leave the office to go to a site to see the supervisor at one of my contracts just to discuss a few minor issues that the client has raised and also to see the cleaning staff at that site. The other thing I have realised is that not only do clients like the personal touch but even the cleaners feel that they are appreciated if I make the effort to see them occasionally.
Paul Tiltman
